Go back to application

Go back to application

Getting Started

Full Demonstration Parents Walkthrough How To Log In How To Browse Content How To Complete Courses How To Complete Webinars How To View Watch Lists What Are Channels?How To Access Guides How To Access Lesson Plans How To Add or Remove Content From Your Watchlist Using ‘Discover’ Pages How do I purchase a course for a delegate?Why am I being asked to select a phase?

Account Tools

How To Access Your Profile How To Download Certificates How To Download Your CPD Record How To Use ‘My Content’How To Use Your Learning Record How To Log External CPD Updating Your Account Details

School Management

Using ‘Tools’ Pages How To Add A Single User How To Bulk Upload Users How To Create User Groups How To Create Watchlists & Allocate Training to Staff How To View & Edit Your Users How To Add Internal CPD How To Use The CPD Dashboard How To View The User Report How To View The CPD Report How To Bulk Upload External CPD How To Send Reminders To Staff To Complete Watchlists How To Remove Users Using ‘Manager Requests’Using ‘Account Tools’ How To Add Parents

Certifications & Awards

Which Accreditations Do You Offer?How To Complete The Whole School Approach to Mental Health Accreditation How To Complete National Online Safety Certified School Accreditation How To Complete The Remote Education Accreditation How Do I Order A Plaque?

Technical Issues

The Video Is Not Playing I Can't Reset My Password The Video Keeps Buffering I Got A 'Server Error'I Got A 'Forbidden' Error Our School Is Not Receiving Your Emails How Do I Unsubscribe From Your Emails?The video won't play on my mobile?The Video Volume Is Too Quiet

CPD FAQ's

How do I access my course/webinar?Do your courses have subtitles?How long do I have access to my courses and webinars?What time is the webinar on?Is there a time limit to complete a course?What if I can't make any of the scheduled webinar dates?Why does the 'Duration' of the course seem longer than the course videos?Are your courses certified or accredited?How do I ask the expert a question?Does your first aid course qualify me to become a first aider?How do I save progress on a course?How do I check which answers I got wrong on an exam?Can my school upload WakeUpWednesday Guides to our website?Can a group of us take a course/webinar together?Where is my content assigned to me?

Finance

My Invoice Is Incorrect I Need Your New Supplier Form I Need To Cancel My Order

Data Protection

What information is captured/retained from users?How is information disposed of?Can information be downloaded or printed from the system? If so, in what circumstances would this happen?How is your data stored securely?How are computers and systems security patched and virus protected?How do you ensure that unauthorised persons cannot access school data?What method of encryption is used for data being transferred to the system?How are system backups & disaster recovery managed?How do you ensure that school data is segregated, to prevent being merged with other organisations?Where is system data stored?Can school data be copied and archived by unauthorised third parties, such as internet archives/robots?Does the system have data validation in the fields, to ensure employees do not use the system for purposes other than the stated purpose?Can the system index all data for a unique data subject?How do you manage the risk of the system being taken offline maliciously, resulting in the service not being available or in the case of catastrophic failure?What is the identity verification process for users of the system?Has the system been fully tested/accredited to ensure that it cannot be compromised using technical tools?Do you monitor unusual activity and have integrity verification on system code?Are any components of the system installed on the school infrastructure, including the use of an app?What are the details of the bandwidth used by the system for BAU?How many data centers will (potentially) be used to store confidential data?Do you maintain 120 days of log retention?How can the users access their Data?Do you use our data for analysis? If so, how?

How many data centers will (potentially) be used to store confidential data?

One.

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