I Can't Reset My Password

I Can't Reset My Password

To reset your password:

  • Click 'Log In' in the top right hand corner of the website. 
  • Click 'Forgotten Your Password?' underneath the continue button.
  • Enter the email address on your account and click 'Send Password Reset'
  • You will receive an email from us. Click the link in your email - 'Click here to reset your password'. This email should be received immediately, and can sometimes filter into junk mail.
  • This link will take you through to a page to change your password.

If you've tried to reset your password and you're still having trouble, or you're not receiving any email links- your school manager can also resend you a password link and check which email you're signed up with by:

  • Hover over your school manager profile in the top right hand corner
  • Select 'Admin'
  • Select 'Reports' and 'User Report' from the left hand menu
  • View which email address your user has on their account in the 'Email Address' column
  • Send a password reset or reminder in the 'Last Login' column by clicking on the link in your users row