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Go back to application
How To Log In
How To Browse Content
How To Complete Courses
How To Complete Webinars
How To View Watch Lists
What Are Channels?
How To Access Guides
How To Access Lesson Plans
How To Add or Remove Content From Your Watchlist
Using ‘Discover’ Pages
How do I purchase a course for a delegate?
Why am I being asked to select a phase?
How To Access Your Profile
How To Download Certificates
How To Download Your CPD Record
How To Use ‘My Content’
How To Use Your Learning Record
How To Log External CPD
Updating Your Account Details
Using ‘Tools’ Pages
How To Add A Single User
How To Bulk Upload Users
How To Create User Groups
How To Create Watchlists & Allocate Training to Staff
How To View & Edit Your Users
How To Add Internal CPD
How To Use The CPD Dashboard
How To View The User Report
How To View The CPD Report
How To Bulk Upload External CPD
How To Send Reminders To Staff To Complete Watchlists
How To Remove Users
Using ‘Manager Requests’
Using ‘Account Tools’
How To Add Parents
Certifications & Awards
Which Accreditations Do You Offer?
How To Complete The Whole School Approach to Mental Health Accreditation
How To Complete National Online Safety Certified School Accreditation
How To Complete The Remote Education Accreditation
How Do I Order A Plaque?
The Video Is Not Playing
I Can't Reset My Password
The Video Keeps Buffering
I Got A 'Server Error'
I Got A 'Forbidden' Error
Our School Is Not Receiving Your Emails
How Do I Unsubscribe From Your Emails?
The video won't play on my mobile?
The Video Volume Is Too Quiet
How do I access my course/webinar?
Do your courses have subtitles?
How long do I have access to my courses and webinars?
What time is the webinar on?
Is there a time limit to complete a course?
What if I can't make any of the scheduled webinar dates?
Why does the 'Duration' of the course seem longer than the course videos?
Are your courses certified or accredited?
How do I ask the expert a question?
Does your first aid course qualify me to become a first aider?
How do I save progress on a course?
How do I check which answers I got wrong on an exam?
Can my school upload WakeUpWednesday Guides to our website?
Can a group of us take a course/webinar together?
Where is my content assigned to me?
My Invoice Is Incorrect
I Need Your New Supplier Form
I Need To Cancel My Order
What information is captured/retained from users?
How is information disposed of?
Can information be downloaded or printed from the system? If so, in what circumstances would this happen?
How is your data stored securely?
How are computers and systems security patched and virus protected?
How do you ensure that unauthorised persons cannot access school data?
What method of encryption is used for data being transferred to the system?
How are system backups & disaster recovery managed?
How do you ensure that school data is segregated, to prevent being merged with other organisations?
Where is system data stored?
Can school data be copied and archived by unauthorised third parties, such as internet archives/robots?
Does the system have data validation in the fields, to ensure employees do not use the system for purposes other than the stated purpose?
Can the system index all data for a unique data subject?
How do you manage the risk of the system being taken offline maliciously, resulting in the service not being available or in the case of catastrophic failure?
What is the identity verification process for users of the system?
Has the system been fully tested/accredited to ensure that it cannot be compromised using technical tools?
Do you monitor unusual activity and have integrity verification on system code?
Are any components of the system installed on the school infrastructure, including the use of an app?
What are the details of the bandwidth used by the system for BAU?
How many data centers will (potentially) be used to store confidential data?
Do you maintain 120 days of log retention?
How can the users access their Data?
Do you use our data for analysis? If so, how?