The Video Is Not Playing

The Video Is Not Playing


Please make sure you have clicked on the webinar or course, and clicked on the 'Start Learning' button to begin the video. If you are booked onto a session, you'll still need to click 'Start Learning'- the video will not play automatically. If the video does not play straight away, please try hovering over the video and clicking the play button in the bottom left hand corner of the player.

If your video is still not playing, or you're seeing a blank screen with a cross in the top right corner, please try the following fixes:

Check your browser: Please be aware that our video courses and webinars are not supported by the Internet Explorer 11.0 browser - so it's recommended to use Google Chrome, Safari, Firefox or recent versions of Edge.

Check your internet connection: Please make sure you're accessing on a device with a strong internet connection.

Try on another device: Sometimes it can be your device causing the issue. Please try on another device, like a smartphone, to see if this resolves the issue.

Are you connected to the school network? If you're trying to access our courses from within school- the issue may be to do with our videos being blocked by your schools filtering system. Please make sure that your school does not have our website or any of the following websites blocked, as this is where we host our video content.

Please note that all of our sessions are pre recorded- so refreshing the page, or leaving to try again on another browser or device will not result in you missing any of the course or webinar.