Getting Started
Full DemonstrationParents WalkthroughHow To Log InHow To Browse ContentHow To Complete CoursesHow To Complete WebinarsHow To View Watch ListsWhat Are Channels?How To Access GuidesHow To Access Lesson PlansHow To Add or Remove Content From Your WatchlistUsing ‘Discover’ Pages How do I purchase a course for a delegate?Why am I being asked to select a phase?
Account Tools
School Management
Using ‘Tools’ PagesHow To Add A Single UserHow To Bulk Upload UsersHow To Create User GroupsHow To Create Watchlists & Allocate Training to StaffHow To View & Edit Your UsersHow To Add Internal CPDHow To Use The CPD DashboardHow To View The User ReportHow To View The CPD ReportHow To Bulk Upload External CPDHow To Send Reminders To Staff To Complete WatchlistsHow To Remove UsersUsing ‘Manager Requests’Using ‘Account Tools’ How To Add Parents
Certifications & Awards
Technical Issues
CPD FAQ's
How do I access my course/webinar?Do your courses have subtitles?How long do I have access to my courses and webinars?What time is the webinar on?Is there a time limit to complete a course?What if I can't make any of the scheduled webinar dates?Why does the 'Duration' of the course seem longer than the course videos?Are your courses certified or accredited?How do I ask the expert a question?Does your first aid course qualify me to become a first aider?How do I save progress on a course?How do I check which answers I got wrong on an exam?Can my school upload WakeUpWednesday Guides to our website?Can a group of us take a course/webinar together?Where is my content assigned to me?
Data Protection
What information is captured/retained from users?How is information disposed of?Can information be downloaded or printed from the system? If so, in what circumstances would this happen?How is your data stored securely?How are computers and systems security patched and virus protected?How do you ensure that unauthorised persons cannot access school data?What method of encryption is used for data being transferred to the system?How are system backups & disaster recovery managed?How do you ensure that school data is segregated, to prevent being merged with other organisations?Where is system data stored?Can school data be copied and archived by unauthorised third parties, such as internet archives/robots?Does the system have data validation in the fields, to ensure employees do not use the system for purposes other than the stated purpose?Can the system index all data for a unique data subject?How do you manage the risk of the system being taken offline maliciously, resulting in the service not being available or in the case of catastrophic failure?What is the identity verification process for users of the system?Has the system been fully tested/accredited to ensure that it cannot be compromised using technical tools?Do you monitor unusual activity and have integrity verification on system code?Are any components of the system installed on the school infrastructure, including the use of an app?What are the details of the bandwidth used by the system for BAU?How many data centers will (potentially) be used to store confidential data?Do you maintain 120 days of log retention?How can the users access their Data?Do you use our data for analysis? If so, how?
The video won't play on my mobile?
When exploring our courses and webinars on your mobile device, you must rotate your device in order to play the videos.
For courses, you may see a list of modules, like below. You must watch the first module, with the play icon on- and then the other modules will unlock for you to play.
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