How do I save progress on a course?

How To Log In

How is your data stored securely?

How do you ensure that unauthorised persons cannot access school data?

How To Access Lesson Plans

What information is captured/retained from users?

How is information disposed of?

Can information be downloaded or printed from the system? If so, in what circumstances would this happen?

What method of encryption is used for data being transferred to the system?

How do you ensure that school data is segregated, to prevent being merged with other organisations?

How To Access Guides

How are computers and systems security patched and virus protected?

How are system backups & disaster recovery managed?

What is the identity verification process for users of the system?

Using ‘Discover’ Pages 

Where is system data stored?

Can school data be copied and archived by unauthorised third parties, such as internet archives/robots?

Does the system have data validation in the fields, to ensure employees do not use the system for purposes other than the stated purpose?

How To Access Your Profile

How To Download Certificates

Can the system index all data for a unique data subject?

How do you manage the risk of the system being taken offline maliciously, resulting in the service not being available or in the case of catastrophic failure?

Do you maintain 120 days of log retention?

How To Create User Groups

Which Accreditations Do You Offer?

How To Use The CPD Dashboard

I Can't Reset My Password

The Video Is Not Playing

How Do I Unsubscribe From Your Emails?

I Got A 'Server Error'

I Got A 'Forbidden' Error

Our School Is Not Receiving Your Emails

How To Send Reminders To Staff To Complete Watchlists

Is there a time limit to complete a course?

How long do I have access to my courses and webinars?

Do your courses have subtitles?

The Video Keeps Buffering

Can a group of us take a course/webinar together?

How To Complete National Online Safety Certified School Accreditation

The Video Volume Is Too Quiet

My Invoice Is Incorrect

I Need Your New Supplier Form

How To Download Your CPD Record

Has the system been fully tested/accredited to ensure that it cannot be compromised using technical tools?

How To Use ‘My Content’

Updating Your Account Details

Do you monitor unusual activity and have integrity verification on system code?

What are the details of the bandwidth used by the system for BAU?

How To Use Your Learning Record

Are any components of the system installed on the school infrastructure, including the use of an app?

How many data centers will (potentially) be used to store confidential data?

How To Log External CPD

Using ‘Tools’ Pages

How To Bulk Upload External CPD

Using ‘Account Tools’ 

How can the users access their Data?

Do you use our data for analysis? If so, how?

How Do I Order A Plaque?

How To Add Internal CPD

How To Add A Single User

How To View The User Report

Full Demonstration

How To Complete The Whole School Approach to Mental Health Accreditation

How To Bulk Upload Users

How To View The CPD Report

How To View & Edit Your Users

How To Remove Users

Using ‘Manager Requests’

How To Complete The Remote Education Accreditation

How To Create Watchlists & Allocate Training to Staff

How do I purchase a course for a delegate?

Can my school upload WakeUpWednesday Guides to our website?

I Need To Cancel My Order

Why does the 'Duration' of the course seem longer than the course videos?

Are your courses certified or accredited?

Does your first aid course qualify me to become a first aider?

How do I check which answers I got wrong on an exam?

What time is the webinar on?

What if I can't make any of the scheduled webinar dates?

How do I ask the expert a question?

How do I access my course/webinar?

Where is my content assigned to me?

The video won't play on my mobile?

How To Add Parents

Parents Walkthrough

How To Browse Content

How To View Watch Lists

How To Complete Courses

How To Complete Webinars

What Are Channels?

How To Add or Remove Content From Your Watchlist

Why am I being asked to select a phase?

Learn how to use the basic features of The National College

Getting Started

Guides for using your profile tools and completing your CPD

Account Tools

School Management

Information about our whole setting certifications and awards.

Certifications & Awards

Step-by-step solutions for when things don't go to plan

Technical Issues

Common questions about our courses, webinars and resources.

CPD FAQ's

Frequently asked questions for everything finance related

Finance

Data Protection

<h2>How To Log In</h2><ul><li>Click on ‘Log In’ in the top right hand corner of our homepage (or go to https://nationalcollege.com/auth/login)</li><li>Enter your email address and click continue</li><li>Enter your password</li><li>Check ‘Keep me signed in on this device’ if you’d like to save your details on your device</li><li>Click ‘Log In’</li><li>You’ll be able to see that you are successfully logged in as your initials or profile picture will now be in the top right hand corner of your hub. Hover over your profile to find your content, learning record, profile details and admin tools.</li></ul><p><strong>If there is no account under your email address:&nbsp;</strong>You will be prompted to set up a new account when you enter your details on the log in page. Enter your details and click ‘Create Account’ to continue.&nbsp;</p><p><strong>If you have forgotten your password:&nbsp;</strong>Click on the ‘Forgotten Password’ link under the ‘Continue’ button on the Log In Page. Enter your email address, then click ‘Send Password Reset’. Your password reset will be sent to you via email (check your junk mail if this is not received)</p><p><strong>VIDEO TUTORIAL</strong></p><div class="raw-html-embed"><div style="position: relative; padding-top: 56.25%;"><iframe src="https://customer-roa8grst9su647g8.cloudflarestream.com/eb57ee2e7d958087ee58c6ebc7e9df0b/iframe?poster=https%3A%2F%2Fcustomer-roa8grst9su647g8.cloudflarestream.com%2Feb57ee2e7d958087ee58c6ebc7e9df0b%2Fthumbnails%2Fthumbnail.jpg%3Ftime%3D%26height%3D600" style="border: none; position: absolute; top: 0; left: 0; height: 100%; width: 100%;" allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></div>

<h2>Full Demonstration</h2><h4>A full demonstration of The National College in under 10 minutes.</h4><div class="raw-html-embed"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/5ca0d02e87164b7ab59d1b53b2a15691?sid=1222a2d1-54dd-4953-bd5e-0a8026264532" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div>

<h2>How To Create Watchlists</h2><ul><li><span style="color:black;">Log into your school manager account</span></li><li><span style="color:black;">Hover over ‘Tools’ from the main toolbar, then click on ‘Manage Watchlists’</span></li><li><span style="color:black;">Click on ‘Add Watchlist’</span></li><li><span style="color:black;">Enter a name for your Watchlist</span></li><li><span style="color:black;">If you are setting a watchlist up for more than one user, you will need to create a user group – to do this please see here: </span><a href="https://help.nationalcollege.com/en/article/how-to-create-user-groups"><span style="color:black;">https://help.nationalcollege.com/en/article/how-to-create-user-groups</span></a></li><li><span style="color:black;">Select the user or user group that you would like to assign this watchlist to.</span></li><li><span style="color:black;">Select the academic year for this watchlist, and the deadline date for completion.</span></li><li><span style="color:black;">Tick ‘Show on your dashboard’ if you’d like this watchlist to show on your CPD Dashboard to report on later.</span></li><li><span style="color:black;">Tick ‘Enable impact review reports’ if you’d like your staff to set learning goals based off the content in this watchlist, and to reflect on these goals later. If you tick this option, you’ll be asked to set an ‘Impact Review Report Length’. This is the length of time between your staff setting their goals, and then later being asked to reflect on their progress.</span></li><li><span style="color:black;">Once you’re finished, click ‘Save as Draft’ or ‘Publish’</span></li><li><span style="color:black;">Once published, you can add any content into your watchlist by hovering over a CPD thumbnail, and clicking the ‘+ To Watchlist’ button. Just select your watchlist from the list, and click update watchlists.</span></li><li><span style="color:black;">Your staff can access their watchlists at any time by clicking on ‘Watch’ and ‘Watchlists’ from the main toolbar.</span></li><li><span style="color:black;">You can edit your watchlists at any time from the ‘Manage Watchlists’ page. You’ll see a list of all your watchlists- and the options to view reports, edit, clone, send all staff reminders to complete, and delete.</span></li></ul><div class="raw-html-embed"><div style="position: relative; padding-top: 56.25%;"><iframe src="https://customer-roa8grst9su647g8.cloudflarestream.com/e9f2f42b1f2250083417bb127d474649/iframe?poster=https%3A%2F%2Fcustomer-roa8grst9su647g8.cloudflarestream.com%2Fe9f2f42b1f2250083417bb127d474649%2Fthumbnails%2Fthumbnail.jpg%3Ftime%3D%26height%3D600" style="border: none; position: absolute; top: 0; left: 0; height: 100%; width: 100%;" allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></div>

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