FAQ's

Frequently asked questions

• Reset my password
• Do your courses have subtitles?
• How long do I have access to my courses and webinars?
• What time is the webinar on?
• Is there a time limit to complete a course?
• What should I do if I can't make any of the scheduled webinar dates?
• Why does the stated 'Duration' of the course seem longer than the course videos are?
• Are your courses certified or accredited?
• How do I ask the expert/webinar presenter a question?
• Does your First Aid course qualify me to become a first aider?
• How do I save my progress on a course?
• How do I check which answers I got wrong on an exam?
• Can my school upload WakeUpWednesday Guides to our website?
• Can a group of us take a course/webinar together?
• Where is the handbook or supporting documents?
• Why is my watchlist not showing as complete when I have completed the courses
• How do I sign up to Wake Up Wednesday emails?
• Locating a specific course
• Why isn't my bulk upload of users working?
• Can I download a transcript?
• Logging in with Single Sign On