If you encounter a '401 Error', it is likely due to a browser or internet time out, resulting in your exam answers not being saved. You will need to retake the exam, and we sincerely apologize for any inconvenience this may cause.
To prevent this issue, make sure you are using a compatible browser such as Firefox or Google Chrome, and that you have a stable internet connection. Avoid leaving your browser open for too long or refreshing the page before taking the exam to prevent session timeouts. Following these steps should help resolve the problem.
If you see a 419 error code, it means that your session has expired due to keeping the page open for an extended period without refreshing. To avoid this when submitting exams, remember to refresh your page regularly while completing courses. If you have been working on a course for a while, be sure to refresh the page before taking the exam to ensure it has not timed out.