If you have a 'school manager' account and your staff member is having trouble logging in
To reset a password for your users:
1. Log in to your school manager account.
2. Hover over your profile at the top right corner of the website.
3. Click on ‘Admin’ in the drop-down menu.
4. Select ‘Manage Users’ from the left-hand menu.
5. Click on ‘Manage Users’ again.
6. You will see a full list of users.
7. Locate the user you want and click on Actions.
8. On their profile page, you can create a new password for them.
9. Don't forget to press Save.
Additionally, you have the option to send a password reset email to the user by accessing the 'User Report', locating the specific user, selecting 'Actions', and then choosing 'Send Password Reset'.