If you/members of staff don't seem to be receiving emails from us, like password resets, and they're not going into your junk mail.
it is most likely that our emails are being blocked by your school email filtering system.
Please see below for a number of solutions to this issue:
- Add our email address to your email client address book. This tells your inbox that it can expect to receive emails coming from our email address.
- Request that your IT Team add our email sending domain (i.e. @nationalcollege.com or @nationalonlinesafety.com) to your allowlist. This will tell your email server that it can expect to receive emails from our domain.
If you continue to have issues, please contact us at firstname.lastname@example.org and we'll be happy to help.