If you or your staff are not receiving emails from us, such as password resets, and they are not in your junk mail folder, it is likely that our emails are being blocked by your school's email filtering system.
To resolve this issue, you can try the following solutions:
1. Add our email address to your email client's address book. This will notify your inbox to expect emails from our address.
2. Ask your IT Team to add our email sending domain (e.g., @nationalcollege.com or @nationalonlinesafety.com) to your allowlist. This will inform your email server to accept emails from our domain.
If you continue to experience problems, please reach out to us at support@nationalcollege.com, and we will gladly assist you.